Canalytics Privacy Policy
1. Introduction
Welcome to Canalytics (the “Company”, “we”, “us”, or “our”). We are committed to safeguarding your privacy while providing you with our innovative analytical services for cannabis phenotypes and genetic profiles. We understand the importance of privacy and are dedicated to being transparent about our privacy practices. This Privacy Policy governs your use of our website www.canalytics.ai (the “Site”) and services (collectively, the “Services”), and explains how we collect, safeguard, and disclose information that results from your use of our web pages.
2. Information Collection and Use
In order to provide our Services, Canalytics collects information you provide directly to us and information we collect automatically through your use of our Services. This information is used to manage your account, analyze and improve our Services, communicate with you, comply with our legal obligations, and for other purposes set out in this Privacy Policy.
2.1 Personal Information
Personal Information refers to data that could personally identify you, such as your name, address, email address, and contact number.
When you register with Canalytics, you voluntarily provide us with certain personal information, which may include your:
- Name: We ask for your name to personalize your Canalytics experience and facilitate account management.
- Email Address: Your email address is used as your login identifier for the Services and to send you important notifications about your analyses, updates to our Services, and changes to our policies.
- Contact Information: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving these communications from us by following the unsubscribe link provided in any email we send.
2.2 Non-Personal Information
When you interact with our Services, we automatically collect certain technical data that your browser sends. This may include:
- Log Data: When you use our Services, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
- Device Information: We collect information about the device you are using to access our Services, including the type of device, operating system, settings, unique device identifiers, and crash data that helps us understand when something breaks. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
- Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see our Cookie Policy.
We use this information to understand and analyze trends, administer the Services, learn about user behavior, and gather demographic information about our user base as a whole.
3. Data Sharing and Disclosure
Canalytics is committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
3.1 Service Providers
We may share your personal information with third-party service providers that provide services on our behalf, such as data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Legal Compliance and Protecting Rights
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or to respond to legal proceedings (for example, a court order or subpoena), (ii) protect and defend the rights or property of Canalytics, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
3.3 Business Transfers
If Canalytics is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
3.4 Non-Identifiable Data
We may make your non-identifiable, aggregate data available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
3.5 Consent
We may disclose your information with your consent.
Please note, we do not sell or rent your personal information to marketers or third parties.
This Privacy Policy does not apply to third-party websites to which Canalytics may link. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.
4. Data Security
At Canalytics, we understand that the security of your personal information is important. We provide appropriate administrative, technical, and physical security controls to protect your personal information.
4.1 Security Measures
We have implemented security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include computer safeguards and secured files and buildings. For example, we protect your information using firewalls, data encryption, and information access authorization controls.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.
4.2 Data Breach
In the event of a data breach, we have implemented procedures to ensure that affected customers are notified promptly and that we comply with all applicable laws concerning data breach notification.
4.3 Limitation of Liability
However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Please remember that you play a vital role in security as well. Your password to access our website, which you select at registration, should never be shared with anyone and should be changed frequently. After you have finished using our website, you should log out and exit your browser to prevent unauthorized users from returning to your online Canalytics account.
4.4 Contact Information
If you have any questions about the security of your personal information, you can contact us at info@canalytics.ai .
5. Cookie Policy
At Canalytics, we believe in being clear and open about how we collect and use data related to you. This Policy provides detailed information about how and when we use cookies.
5.1 What is a cookie?
A cookie is a small file placed onto your device that enables Canalytics features and functionality. For example, cookies enable us to identify your device, secure your access to Canalytics, and even help us know if someone attempts to access your account from a different device.
5.2 How do we use cookies?
Canalytics uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. Canalytics sets and accesses our own cookies on the domains operated by Canalytics and its corporate affiliates. In addition, we use third-party cookies, like Google Analytics.
5.3 What types of cookies do we use?
We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to Canalytics or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by Canalytics when you return to one of our sites or a partner site that uses our Services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).
5.4 Controlling cookies
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
5.5 Questions?
If you have any questions about our use of cookies, please contact us at [contact information].
Please note that this Cookie Policy should be read in conjunction with our Privacy Policy, which sets out how and why we collect, store, use, and share personal data generally, as well as your rights in relation to your personal data and details of how to contact us and supervisory authorities if you have a complaint.
6. User Rights
As a user of our Services, you have several rights in relation to your personal information, which are outlined below.
6.1 Access and Correction
You have the right to access the personal information that we hold about you. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you, we will provide it to you free of charge. Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
You also have the right to correct any errors in the personal information we hold about you. Please let us know about changes to your details so we can make sure our records are accurate and up-to-date.
6.2 Deletion and Restriction of Processing
You have the right to ask us to delete your personal information or restrict how it is used. There may be exceptions to the right to deletion for specific legal reasons which, if applicable, we will set out for you in response to your request.
6.3 Data Portability
You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.
6.4 Objection to Processing
You have the right to object to our processing of your personal data based on our legitimate business interests or for direct marketing purposes.
6.5 Withdrawal of Consent
Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
6.6 Exercising your rights
To exercise any of your rights, please contact us at [contact information]. We will consider and act upon any request in accordance with applicable data protection laws.
Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by law.
We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority in your country of residence, where you work, or where an alleged infringement of data protection laws occurred.
6.7 Automated Decision Making and Profiling
We do not make decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
This Privacy Policy may change from time to time, and we will notify you of any material changes as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
If you have any questions or concerns about the way in which your data is processed, please contact us at info@canalytics.ai .
By continuing to use our Services, you acknowledge our Privacy Policy and agree to comply with it.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
7.1 Notification of Changes
When we make changes to this Privacy Policy, we will notify you of such changes by posting the revised policy on our website, and where appropriate, by other means. The date of the last modification will always be mentioned at the top of the Policy.
7.2 Acceptance of Changes
By continuing to access or use our Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
7.3 Review
We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please refrain from using our Services and contact us to close any account you may have created.
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your data subject rights, please contact us at info@canalytics.ai .
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, or if you would like to exercise any of your rights under this Privacy Policy, you are encouraged to contact us using the following information:
For general and data protection inquiries:
Email: info@canalytics.ai
Please allow up to 30 days for a response. For your protection, we may need to verify your identity before assisting with your request, such as verifying that the information used to contact us matches the information that we have on file.
If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your country of residence.
9. Limited Liability
As stated in our terms and conditions and service agreement, Canalytics is not liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
10. Governing Law
10.1 Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Delaware, United States, without regard to its principles regarding conflicts of law.
10.2 Dispute Resolution
Any dispute arising from or relating to the subject matter of this Policy shall be finally settled by arbitration in Delaware, United States, using the English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Arbitration Rules and Procedures of JAMS. The prevailing party in the arbitration shall be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees, expert witness fees and all other expenses) incurred in connection therewith.
10.3 Exceptions
Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction. Please note that this agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf.Please note that this Governing Law section should be read in conjunction with our Terms of Service, which provide further details on the same. If you have any questions concerning the Governing Law section, please contact us at info@canalytics.ai .